Inside Sales Representative

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Headquarters – Indianapolis, IN
Full-Time
Sales

This position is responsible for promoting the value proposition, products, and services of Horner Automation Group. 

Job Responsibilities

  • Understand Horner Automation Group’s products, services and capabilities.
  • Understand industry and competitors’ products, services and capabilities.
  • Follow up on quotes, opportunities, and leads
  • Provide support to Outside Sales Managers, Manufacturer’s Representatives, and Distributors
  • Through proficient use of interpersonal skills via phone and email, engage and probe customer to ensure their true needs are determined and provide optimal solutions.
  • Maintain account relationships with key decision-makers at assigned accounts and
  • cultivate long-term relationships at all levels of the organization.
  • Respond in a timely and accurate manner to incoming requests for quotes, order entry, and issue resolution
  • Optimize utilization of Customer Relationship Management (CRM) for customer information, lead and pipeline management.
  • Provide applications and product selection assistance.
  • Create quotes and enter received orders.
  • Regular outbound calling to follow up on quotes, opportunities, and leads.
  • Assist with training of new Regional Sales Managers.
  • Demonstrate commitment to Horner Automation Group’s workplace environment by leading, acting and behaving in a professional manner.
  • Follow all company policies and procedures

Skills and Experience

  • Associate’s degree or higher in electrical or electronics technology or related technical field. 
  • Demonstrated ability to understand electrical and mechanical concepts and to successfully communicate them to customers and sales channel partners.
  • 2+ years of experience in sales of technology products in a business-to-business environment.
  • A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners.
  • Must be persistent, action-oriented, results-driven and self-motivated.
  • Strong interpersonal and customer service skills.
  • Excellent written and verbal communication skills.
  • Strong organizational skills, ability to set priorities and meet deadlines.
  • Ability to prioritize and multi-task numerous activities but remain immediately available for incoming calls.
  • Experience using Customer Relationship Management software, Microsoft Office applications, and ERP systems.
  • Ability to interact well with all levels of customer functions up to C-level executives.

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