Happy Thanksgiving 2024 – Horner Automation

Skip to content

Call Us: 877-665-5666

Results for {phrase} ({results_count} of {results_count_total})
Displaying {results_count} results of {results_count_total}
More results...
Filter by Product categories
All-in-One Controllers
Canvas Collection
XL Prime Series
Micro OCS Series
XL Series
RCC Series Controllers
Expansion & Remote I/O
Control Software
Control Accessories
XL Series I/O Connectors
XL Series Add-On Modules
Micro OCS Series I/O Connectors
Programming Cables and Network Accessories
OCS-I/O Accessories
SmartRail Accessories
Power Supply
Batteries and Memory Accessories
Mounting Accessories
Horner WiFi Adapter
Signal Conditioners and Spark Quenchers
Legacy Products & Accessories
Legacy Products
Legacy Accessories
Complete System Solutions
Filter by Video Categories
Training Videos - Part One
Training Videos - Part Two
Getting Started with Horner
Product Videos
Cscape Videos
WebMI & Misc. Videos
Misc. How To Videos
Past Live - Q4 2021
Filter by Firmware/Software
CSCAPE 9.9 CURRENT RELEASE
PREVIOUS RELEASES CSCAPE 9.9
Cscan Firmware
Technical Documentation
Videos
CSCAPE 10 CURRENT RELEASE
PREVIOUS RELEASES CSCAPE 10
Filter by Other
Blog
Testimonials
Uncategorized
New User / Log In
Careers
About Us
Locations
Divisions

Our Products
Support
Resources
Applications
Tech Support FAQ
Contact Us

Happy Thanksgiving 2024

Horner APG is thankful for all of our wonderful customers, family and friends…may the good things in life be yours in abundance!

Marci2024-11-27T14:18:16-05:00

Toll Free Number:

(877) 665-5666

Fax Number:

(317) 639-4279

Technical Support

Customer Service/Returns

Website Support

Contact Tech Support

Name*
First Last
Company*
Email*
Phone*
Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Subject of Inquiry*
Software Version*
Hardware Info (ex: Model Number)*
Firmware Version
Question /Issue Description*
Phone
This field is for validation purposes and should be left unchanged.

Δ

Customer Service/Returns

Date*
MM slash DD slash YYYY

mm/dd/yyyy
Name*
First Last
Email*
Phone*
Fax
Company*
Company Ship to Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Tech Support Ticket Number
Product 1 Details*
Product Number Serial Number Revision (last 1 / 2 number(s) of part #
Product 1 Type of RMA*
- Repair
- Return for Credit
- Over-Shipment or Incorrect Shipment
- Demo Equipment Return
Product 2 Details
Product Number Serial Number Revision (last 1 / 2 number(s) of part #
Product 2 Type of RMA
- Repair
- Return for Credit
- Over-Shipment or Incorrect Shipment
- Demo Equipment Return
Product 3 Details
Product Number Serial Number Revision (last 1 / 2 number(s) of part #
Product 3 Type of RMA
- Repair
- Return for Credit
- Over-Shipment or Incorrect Shipment
- Demo Equipment Return
Product 4 Details
Product Number Serial Number Revision (last 1 / 2 number(s) of part #
Product 4 Type of RMA
- Repair
- Return for Credit
- Over-Shipment or Incorrect Shipment
- Demo Equipment Return
Product 5 Details
Product Number Serial Number Revision (last 1 / 2 number(s) of part #
Product 5 Type of RMA
- Repair
- Return for Credit
- Over-Shipment or Incorrect Shipment
- Demo Equipment Return
Problem Description(s)/Details*
Turn Time & Shipping*
Rush Turn-Around Fee – $95.00
- I acknowledge there is a $95.00 per unit fee for Rush Turn-Around. I understand the fee is waived for warranty items and if parts lead time is > 48 hours beyond receipt date of RMA. (USA ONLY – additional fees may apply to non-USA parts/customers/orders)
Rush Turn-Around Fee – $95.00 + current exchange rate
- I acknowledge there is a $95.00 + current exchange rate, per unit fee for Rush Turn-Around. I understand the fee is waived for warranty items and if parts lead time is > 48 hours beyond receipt date of RMA. (USA ONLY – additional fees may apply to non-USA parts/customers/orders)
Optional PO
This PO will only be used for tracking purposes. You will only be charged on this PO when we receive a written approval from you for repairs.
Acknowledgements*
- I hereby acknowledge, by submitting this request, that Horner is not responsible for any user programs, MicroSD cards, and/or third-party hardware on the unit(s) being submitted for RMA. It is the responsibility of the user to backup all user programs and associated data prior to shipping an RMA unit.
- I hereby acknowledge there is a $95.00 per unit evaluation fee. I understand the fee is waived for warranty items. Evaluation fee will be applied as credit toward total cost of any repairs. (USA ONLY – additional fees may apply to non-USA parts/customers/orders)
Acknowledgements*
- I hereby acknowledge, by submitting this request, that Horner is not responsible for any user programs, MicroSD cards, and/or third-party hardware on the unit(s) being submitted for RMA. It is the responsibility of the user to backup all user programs and associated data prior to shipping an RMA unit.
- I hereby acknowledge there is a $95.00 + current exchange rate, per unit, evaluation fee. I understand the fee is waived for warranty items. Evaluation fee will be applied as credit toward total cost of any repairs. (USA ONLY – additional fees may apply to non-USA parts/customers/orders)
Email
This field is for validation purposes and should be left unchanged.

Δ

Web Support

Name*
First Last
Company Name*
Address*
City State / Province / Region ZIP / Postal Code Country
Email*
Phone
How Can We Help You?

Δ

Channel Partner Locator

Privacy Policy
Terms & Conditions
Warranty & Return Policy
TIC

© 2017 Horner Automation | Website by Indianapolis Web Design