Customer Service / Order Entry
Location:
Job Type:
Category:
Headquarters – Indianapolis, IN
Full-Time
Sales
About Horner
We are part of the world-wide Horner Electric Group that was founded in 1949 and have been designing PLC’s, communication products, HMI’s and their related products since the early ’80s. Horner Automation Group designs, builds, and markets a wide array of industrial All-in-One controllers, consisting of programmable HMI, I/O, software and peripherals for the Industrial, Process Control, Renewable Energy and Building Automation markets. All products are designed by Horner engineers and assembled by Horner employees. With our internal operations and production facility, Horner Automation Group is a fully integrated North American manufacturing company.
Job Summary
This position is responsible for serving customers by providing information; meeting customers needs, selling products, responding to requests; resolving problems; delivers orders to customer by taking and entering their order via fax, email or phone; providing product delivery date and/or stock level information, collecting revenues. This person is also responsible for following the processes which support the company’s overall strategy and objectives.
Job Responsibilities
- Receives orders by telephone, email and facsimiles.
- Provide customer support including order status and changes; initial commit dates; follow up on changes.
- Answers customer questions regarding products
- Completes orders by confirming pricing and shipping costs; verifying product availability and delivery dates.
- Provides information to customers by verifying understanding of request; answering questions; offering assistance.
- Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
- Maintains historical records by properly filing orders and related documents.
- Keeps customers informed by confirming and clarifying orders; noting shipping or back-order delays.
- Ensures delivery by routing orders to departments for fulfillment; initiating purchase orders; tracking delayed orders.
- Resolves errors with orders by researching through multiple resources.
- Coordination and communication of order expedite requests to production control.
- Assists in the confirmation of orders once entered into ERP system (Vantage)
- Follow all appropriate standard operating procedures to work safely and efficiently.
- Performs other job duties as assigned.
Skills and Experience
- High School Diploma or equivalency
- 2+ years of experience in customer service or related function.
- Proficient in MS Office Suite – Excel, Outlook, Word, and PowerPoint
- Basic level of proficiency in ERP Systems is preferred.
- Must be well organized and able to track multiple projects and perform simultaneous tasks
- Must demonstrate strong verbal, written and interpersonal communication skills
- Must be able to interact with all levels of the organization in a fast paced environment with multiple locations.
- Must be able to perform essential functions of job, with or without reasonable accommodations.
Horner offers a competitive wage, healthcare benefits, 401(k) plan with employer match, a great working environment, and a talented team of experienced professionals with whom you will work.
To learn more about us, visit our websites at www.hornerautomation.com and www.hornerindustrial.com. Resumes may be emailed to Human Resources.
Horner Automation Group is an Equal Opportunity Employer
Horner Automation Group is an Equal Opportunity Employer.
