Position Summary

Horner Automation Group, a subsidiary of Horner Electric, specializes in the global automation market, serving original equipment manufacturers (OEMs), integrators and end-users from a variety of industries. Being the leader in providing all-in-one control, Horner Automation Group offers the widest range of integrated control products in the world. At Horner we continually strive for a corporate culture that rewards those who are customer focused, team-oriented, innovative, productive, shows respect for others, strives for continuous improvement, and furthers Horner’s excellent reputation.

This position will provide on-site technical assistance and support for the Horner Automation Distributors, Integrator Partners and Direct Customers and help grow the revenue of our product offerings.  This position is responsible for promoting the value proposition, products, and services of the Horner Automation Group.

Duties and Responsibilities

• Proficiency (both hardware and software) with Horner Automation Group’s products, services, and capabilities.
• Understand industry and competitors’ products, services, and capabilities.
• Provide pre-sale qualifications and technical support for new opportunities with current Horner Automation Distributors, Integrator Partners and Direct Customers.
• Provide on-going support to Horner Automation Distributors, Integrator Partners and Direct Customers as needed.
• Provide applications and product selection assistance.
• Through proficient use of interpersonal skills via field calls, phone calls and email, engage and probe customers to ensure their true needs are determined and provide optimal solutions.
• Respond in a timely and accurate manner to incoming requests for information and issue resolution.
• Provide training to Horner Automation Distributors, Integrator Partners and Direct Customers as required.
• Assist Product manager with features and changes to improve the product position in the market.
• Demonstrate commitment to Horner’s workplace environment by leading, acting, and behaving in a professional manner.
• Follow all company policies and procedures.

Knowledge, Skills and Abilities Required

• Associate degree or higher in electrical or electronics technology or related technical field preferred.
• Demonstrated ability to understand electrical and mechanical concepts and to successfully communicate them to customers and sales channel partners.
• 2+ years of experience in sales or technical sales support of technology products in a business-to-business environment.
• A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers, and partners.
• Must be persistent, action-oriented, results-driven, and self-motivated.
• Strong interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Strong organizational skills, ability to set priorities and meet deadlines.
• Ability to prioritize and multi-task numerous activities but remain immediately available for incoming calls.
• Ability to interact well with all levels of customer functions up to C-level executives.

Company Description

Horner Automation Group is the leader in providing All-In-One Controllers and offers the widest range of integrated control products.

With a core competency focusing on industrial and commercial automation products including:  All-In-One programmable controllers, operator interface devices and a variety of I/O devices.

In addition to standard core hardware product offerings, Horner Automation Group offers a wide base of communications, including but not limited to:  Remote Communications (telephone, radio and cellular modems), cost effective highly efficient wired networks (RS-485 based, CAN based and Ethernet based), along with standard fieldbus networks (CANopen, DeviceNet, Profibus, and Industrial Ethernet).

Another standard and proprietary offering is Hardware, Firmware and Software design and development.  All products are designed by Horner Engineers and assembled by Horner Employees.  With our internal operations and production facility, Horner Automation Group is a fully integrated North American Manufacturing company.

To learn more about us, visit our websites at www.hornerautomation.com and www.hornerelectric.com.  Resumes may be emailed to Human Resources.

Horner Automation Group is an Equal Opportunity Employer